Frequently Asked Questions

All our product comes with a 30-day hassle free return against manufacturers defects  from the date you received it. If you're not satisfied with your purchase just contact us within 30 days after delivery to initiate a return. Returns are only accepted with a return authorization number. For a Return Authorization Number, please email us at : sales@decoralise.com

To be eligible for a return, your item must be in the original condition and packaging. You’ll also need the receipt or proof of purchase. 

In the case of a defective product, we will either ship a replacement or provide you with full credit.

Please be aware that merchandise returned due to buyer's remorse must be in the original package in resellable condition. You will also be responsible for the return shipping costs.  

We usually ship your order within 24-72 hours. But due  to the current situation and since the safety of our employees is important to us, there may be some shipping delays. 

You can cancel your order as long as it has not been shipped and the status is pending. Just contact us at: sales@decoralise.com so we can check the status of your order. 

We want your shopping experience to be hassle-free, that's why in case an item arrives damaged or defective we will either ship a replacement or give you a full credit. Please contact us first at support@decoralise.com 

The satisfaction of our customers is our top priority, that's why shipping is 100% FREE to anywhere in the Continental US.

Once your order has shipped you will receive a shipping confirmation email with a tracking number so you can check the status of your order. You can also check the status or your order directly on our website with you confirmation or order number where its says "Order Status".

It usually takes 2-7 business days for your order to arrive once it has shipped. Be aware that during these challenging times delivery might experience some delays. Please contact us if more than 9 days have passed and you still haven't received your item. 

You can contact us 7 days a week via:

Email: support@decoralise.com 

Phone: 1855-538-7661 

Or WhatsApp chat 

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